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Your Privacy Policy, Minus the Fine Print

Your account here is built around the wallets you already use — PayPal, Venmo, and Play+ — and this policy lays out exactly what we record when you sign up, fund the wallet, or play Live Dealer Blackjack and Moon Crash on your phone.

What We CollectHow We Use ItYour ChoicesWallet Activity DataCookies Explained
myovcasino Your Privacy Policy, Minus the Fine Print
REACHING THE DESK

How to Reach Our Privacy Desk

If a detail in your account data looks wrong, or you want a copy of what we hold, the privacy desk is where to start. Live chat sits inside the lobby and the same queue handles deposits, verification, and data requests, so you are not bounced between teams. Email works when you want a paper trail — write from the address on your account so we can match you, and keep the ticket number. Mobile players can do all of this from the app on iOS or Android without leaving the cashier screen.

Live Chat Open a chat from the help tab while you are signed in. Ask for account help or a data request and the agent pulls your record in the same session.
Email Support Write to our privacy desk from the email address on your account. Include your ticket number if you have one so the whole thread stays in one place.
Account Settings Signed-in players can open account settings to update an address, change a phone number, or download a copy of the profile data attached to the wallet.
GUARDING YOUR ACCOUNT

Security, Cookies, and Retention

Your account sits behind two checks: a password you pick and a one-time code we text or email at sign-in. Card and wallet tokens are held by the payment processor, so a full card or wallet number never rests in our account database, and staff access to account records stays limited to whoever is working your ticket. Cookies do three jobs here — keep the session alive, remember your language, and measure page speed on your phone. Retention follows your state's rules: we keep records while the account is open, then for the period the law sets after it closes.

Sign-In Security

Every login needs your password plus a one-time code sent by text or email. That second step blocks most account takeovers even when a password leaks somewhere else.

Payment Tokens

PayPal, Venmo, and Play+ tokens stay with the processor, so your full card or wallet number is never stored inside our account database.

Cookies and Tracking

Cookies keep you signed in, remember your language, and flag slow pages. Clearing them signs you out, and some cashier shortcuts no longer load afterward.

Retention and Requests

We hold account records while you are active, then follow the retention period your state sets. Ask the privacy desk to correct or delete what the law allows.

Privacy Questions, Answered Straight

These are the data questions our chat queue gets most often, answered the way we would answer them at the cashier window.

Your name, date of birth, address, email, phone, images of a government ID, payment tokens for PayPal, Venmo, or Play+, plus device and login data from the app or browser.

No. Account data goes to payment partners to settle transactions, to verification vendors who match your documents, and to regulators when a lawful request arrives. Advertising networks do not get it.

Email the privacy desk from the address on your account and ask for a copy. We confirm your identity, then send the profile and wallet records we hold for you.

You can close the account in settings or by asking support. We erase what state law lets us erase and keep the rest, usually transaction and identity records, for the required retention period.

Retention follows the rules of your state, so the window differs depending on where you live. The privacy desk can tell you which period applies to your account when you ask.

The lobby needs session cookies to keep you signed in and to hold your language choice. Blocking them can break the cashier, so leave them on if you want the full account flow.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.